Returns & Exchanges

At PetPark, our mission is to ensure that every customer feels the respect and love we have for pets and experiences the joy of bringing the world’s finest pet products into their home. 🏡🐾 We meticulously select our partners and products, and we strive to ensure your satisfaction. If you are not satisfied with your purchase, please contact our support team at support@petparkpp.com, and we will work with you to find a solution based on your situation.

📦 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. Customers can contact our support team within 30 days of receiving their product to initiate the refund process. PetPark is committed to protecting the rights of every customer and will handle all return and exchange requests promptly and professionally.

For returns or exchanges beyond 30 days, please contact our customer service team. We will work with you to find a feasible solution based on your current situation.

🚚 How to Return a Product?

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please submit your return request to support@petparkpp.com and provide the reason for the return. Our support team will follow up on your request.

Place the item in its original packaging and send it back to the address provided.
After shipping, please email our support team with the tracking number.🔍

💰How to Obtain a Refund or Exchange?

Once we receive and process your return, we will initiate the refund or exchange process.

Refunds: Do not return the item to the sender's address listed on the package, as this is not the return address and may affect the return process. Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will automatically receive your refund via the original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@petparkpp.com.

Exchanges: Exchanges will be processed within 48 hours after receiving and handling your return. Shipping typically takes 7-10 business days, depending on your location. The exchange will be sent to your original address or a new address you provide. We will provide you with a tracking number once it is available.

Tip: The fastest way to ensure you get what you need is to return the item you have and make a separate purchase for the new item once the return is accepted.

📋Special Notes: Return Conditions

Unauthorized return or refund requests will not be accepted.
Do not use the sender's address on the package as the return address, as this is not the correct return address and may affect your return process.
To be eligible for a return or refund, the item must be in its original condition, including all accessories, gifts, and packaging. We are not responsible for items lost, damaged, or not delivered to the return address during transit.

🚫Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.